Law Enforcement Guidelines

Generally speaking, REAL.video complies with U.S. law regarding court orders, search warrants and similar orders issued in relation to law enforcement investigations of potential criminal activity. Notably, REAL.video requires law enforcement authorities to actually follow the law and obtain legally valid court orders, without which REAL.video is under no legal obligation to share any user details whatsoever with any law enforcement organization.

Law Enforcement authorities may also note that REAL.video, because it does not engage in aggressive user tracking and monitoring in the way that other tech giants (such as Facebook, Google) do, the information we may log about users is surprisingly limited.

What user information does REAL.video have?

REAL.video stores and maintains user information as described in our Privacy Policy and our User Terms of Service.

We can't guarantee that the information described in the Privacy Policy or Terms of Service will be available for any given user. REAL.video doesn't necessarily maintain a copy of the video or other information a user saves to REAL.video.

What does REAL.video require to produce user information?

For U.S. Law Enforcement: You must obtain a valid subpoena, court order or search warrant ("Law Enforcement Request") to compel REAL.video to provide any user's information. To compel REAL.video to provide any user's content, you must obtain a valid search warrant. REAL.video will verify all such warrants before acting on them.

For Non-U.S. Law Enforcement: You can't compel REAL.video to provide any user information unless you obtain a valid U.S. court order.

What does REAL.video need law enforcement to share user information?

To respond to your Law Enforcement Request(s), we will need:

  • The applicable Law Enforcement Request we described above
  • The username (REAL.video.com/[username]) and/or email address used to create their REAL.video account
  • A valid return email address from an official government domain
  • In order to make sure your Law Enforcement Request is narrow and does not seek more information than necessary (potentially at additional cost and time), we ask for the following:
  • A sufficiently narrow/defined time period of the content in question;
  • A specific event or action that the subject is alleged to have carried out that would involve content or other information held by REAL.video;
  • A specific reference number of your request.

How do I request the preservation of and/or production of user information?

REAL.video must be notified in accordance with applicable U.S. law or valid legal process via support.REAL.video. Electronic process only.

We'll only respond to requests from law enforcement. If you aren't law enforcement and have an issue, do not request that REAL.video share private user information with you.

Acceptance of legal process doesn't waive any objections REAL.video may have, including jurisdiction or proper service.

Do you notify users of a preservation request?

If permissible under applicable law, yes.

Do you notify users of a Law Enforcement Request?

Yes, our policy is to notify users of Law Enforcement Requests by providing them with a complete copy of the request before producing their information to law enforcement. We may make exceptions to this policy where:

  • we are legally prohibited from providing notice (e.g. by an order under 18 U.S.C. § 2705(b));
  • an emergency situation exists involving a danger of death or serious physical injury to a person;
  • we have reason to believe notice wouldn't go to the actual account holder (e.g. an account has been hijacked)

If we receive a National Security Letter (NSL) from the U.S. government that includes an indefinite non-disclosure order, our policy is to ask the government to seek judicial review of the order pursuant to the USA FREEDOM Act.

​In cases where notice isn't provided because of a court order or emergency situation, our policy is to provide notice to the user once the court order or emergency situation has expired.

Note: Officer authored affidavits, descriptions, cover letters or similar statements are not sufficient to preclude notice to our users. You must provide a court order issued in accordance with 18 U.S.C. § 2705(b) or cite an applicable statute if you wish to prohibit user notice of your Law Enforcement Request.

Do you include a copy of the Law Enforcement Request in your notice to users?

Yes, we include the complete Law Enforcement Request that was served on REAL.video when we notify the user (unless prohibited from notifying the user—see above).

What are the costs of preservation and/or production requests?

If we may seek reimbursement for the actual costs of preserving and/or producing information, REAL.video will provide a good faith estimate of such costs as part of our production or upon law enforcements request prior to our processing. Costs are based on the amount of data, time and resources required to process and query the raw data REAL.video maintains.

Do you provide a Certificate of Authentication or Expert Testimony?

REAL.video provides a certification from its records custodian with each production but is not able to provide in person testimony or expert witness.

Emergency Contact

If you are a user and aware of imminent harm to an individual or individuals, please contact local law enforcement authorities immediately.

In a situation where there is an emergency involving danger of death or serious physical injury, law enforcement can submit a request for disclosure of user information to REAL.video by contacting us at our emergency law enforcement email: lawenforcement@REAL.video.

We'll only respond to emails from law enforcement. If you aren't law enforcement and have an issue, use our support portal at support.REAL.video.

REAL.video will review and respond to these requests on a case-by-case basis.

Miscellaneous

Do you have a public position on bulk government surveillance requests?

Consistent with these law enforcement guidelines, REAL.video requires all requests for user information to be limited to specific and known users for lawful purposes. REAL.video has not and does not participate in the collection of bulk user information at the government's request. REAL.video opposes compelled back doors and supports reforms to limit bulk surveillance requests.

How can I find account-identifying information?

Users on REAL.video have a display name (at the top of their profile) and a unique username (in their profile's URL). To find an account, we need the username or the email address on the account. (The email address is private and generally only attainable from the user themselves.)